HERE TO HELP

Frequently Asked Questions

Everything you need to know before you begin your ritual.

For anything else please get in touch. We will always reply personally.

Our Oils

Why do you only use English-grown oils?

Most aromatherapy products use oils sourced from warmer climates such as lavender from Provence, chamomile from Egypt, sage from Dalmatia. They are not wrong choices but they are not ours.

We use only oils grown and distilled in England because provenance matters to us completely. We know our growers. We know their fields. Every ingredient is traceable from the soil it grew in to the bottle in your hands. Nothing imported. Nothing unknown.

English botanicals also have a character all of their own. Our oils scent profiles are fresh, green and grounded. They carry the landscape they came from, open fields, hedgerows, quiet gardens. Honest scents grown slowly in English soil and distilled close to harvest. While pure essential oils have been valued for centuries for their natural therapeutic qualities, our blends are designed to support your mood naturally rather than to treat or cure. The English countryside has been restoring people for a very long time. We simply bottle a little of it for you.

What do our aromas smell like?

Pure. Green. Grounded. Deeply calming.

Our English-grown oils smell like the landscape they come from they are herbaceous rather than heavy or sweet. Clean rather than heady. The honest scent of plants grown slowly in English soil.

Our lavender is calm and clean with a gentle floral edge. Our chamomile is delicate and slightly apple-like. Our clary sage has a deep green earthiness that steadies and grounds. Together our blends are restorative rather than overpowering.

For products accompanied by our pure essential oils this is worth knowing.

Our oils are pure and undiluted which makes them significantly more potent and longer lasting than synthetic or diluted alternatives. A single drop goes a long way. Used on your terracotta beads or aroma stone the scent will fill your immediate space and last for days.

We always recommend starting with one drop and building from there. With pure essential oils a little restraint goes a long way and the intensity once you find your balance is exactly what makes the ritual work.

Our Products

What is aromatherapy jewellery?

Our Little Glimmers bracelets pair natural gemstones with handmade rose terracotta beads. The terracotta is microporous. It absorbs essential oil and releases it slowly as the beads warm throughout your day. A quiet ritual you carry with you.

What are your aroma stones?

Our aroma stones are handmade in our Wiltshire studio from rose terracotta clay. Place a few drops of essential oil onto the surface and allow it to absorb fully. The stone will gently scent your immediate space . Perfect for your desk, your bedside table, your windowsill or on a radiator able to scent a small room with the quiet calm of English botanicals.

No heat. No electricity. Perfect for travelling or scenting spaces without flame or plug. Just pure English oil and the natural release of terracotta clay.



Are your essential oils safe to use on skin?

Our essential oils are pure and undiluted. They are intended for use on our terracotta products only. The beads and stones are designed to hold and release scent without any direct skin contact. Please do not apply the oil directly to your skin. If accidental skin contact occurs wash thoroughly with soap and water.

Why does my package smell of essential oils when it arrives?

Please don't worry, this is completely normal and your oil should not have leaked.

Our essential oils are housed in glass dropper bottles and pure essential oils are naturally aromatic and volatile. Even a perfectly sealed bottle will allow a little of its scent to breathe through over time, which means your packaging may carry a gentle fragrance when it arrives. This is a sign of a pure natural product rather than a synthetic one.

If you open your package and find your bottle has leaked or the seal is damaged in any way please get in touch via our contact page and we will replace it straight away.

We are continuously reviewing our packaging to ensure your order arrives in perfect condition every time.


How long does the scent last?

Terracotta holds scent significantly longer than lava stone or synthetic alternatives. Most customers find their beads or stone carry scent for several days. Simply add a drop or two whenever you feel it fading.

Can I mix different oils on my products?

Yes. Once your terracotta has absorbed one oil you can layer or change scents over time. We recommend allowing the previous scent to fade naturally before introducing something new.

How are your terracotta products made?

Everything is handmade in our Wiltshire studio. Our rose terracotta beads are hand-rolled and our aroma stones are individually formed by hand. Because each piece is made this way small variations in colour, texture and size are natural and part of what makes your piece uniquely yours.

How do I care for my aroma stone?

Simply wipe with a dry cloth. Avoid submerging in water as this can affect the terracotta. Over time your stone will develop a gentle patina from the oils this is completely natural and part of its character.

How do I care for my bracelet?

Remove your bracelet before swimming, bathing or washing hands. The terracotta beads and gemstones are natural materials and prolonged water exposure should be avoided. The cord can be gently wiped clean.

Delivery

Where do you deliver?

We only deliver within the UK. If you are outside the UK please get in touch via our contact page and we will do our best to help.

How long will my order take?

Each order is made in small batches in our Wiltshire studio. Please allow 3–5 business days for dispatch.

Returns & Guarantee

What is your returns policy? 

We want you to love everything you receive from us. Every product we make is designed to bring a small moment of calm and joy into your everyday and if it doesn't do that for you, we want to make it right.

If something is not right you can return it within 30 days for a full refund. No questions asked (though we are always happy to hear your thoughts).

Good moods only or your money back.

To start a return please get in touch via our contact page.

About Tussie

Are your products vegan?

Yes. All Tussie products are free from animal-derived ingredients and are not tested on animals.

Are your products sustainable?

Sustainability is at the heart of everything we make. We use natural terracotta clay, responsibly sourced gemstones and eco-friendly packaging. We produce in small batches to avoid waste and work exclusively with UK growers to keep our supply chain honest and our footprint small. Every decision is made with care for you and for the planet.

I have a question that isn't answered here.

We would love to hear from you. Please get in touch via our contact page and we will always reply personally.